Contacting The Maker of a Defective Product

Answer:

When we speak to clients who have been hurt by a defective product, they often ask if it is okay to call the manufacturer. Maybe they’ve already spoken or received a phone call and they want to know whether they should talk to them. Uniformly, without exception, the answer is no. Do not talk to the company that made the product, the insurance company that may be insuring their device, or anybody on their side of the table because they do not have your interest at heart. They have the interest of their client, their insured at heart, and they are gathering information from you to help their case with their insured. They will not help you and they will only harm you. Do not talk to them.

In our initial conference, we will tell you that if you receive a phone call from the insurance company or the company that made the product, do not talk to them. Give them our contact information, and politely but firmly tell them to call your attorney. We will talk to them and that will establish the line of communication between us and them. If you have a case with a defective product in Nassau County, Duval County area, call us and we’ll sit down. We’ll talk about that and a whole host of other things. We’ll devise a plan that will be best for you and your case.